GHOST Vapes Customer Care handles all warranty claims, defects, questions, and issues. Most issues can be resolved by reviewing our KnowledgeBase articles >>> GHOST Vapes KnowledgeBase 

For General Inquiries, please contact us via Support Request here >>> Create New Support Request

New support requests received during the normal business week and posted business hours (below) receive a response within 24 hours. 

Customer Care

M-F 9AM-5PM PST >>> Create Support Ticket


M-F 9AM-5PM PST >>> Create Support Ticket

* Facebook or Instagram are not monitored mailboxes. For the best experience, please create a support ticket and a CS agent will be happy to assist you 

>>> Create Support Ticket

To file a warranty claim with GHOST Vapes, please provide the following information in a support ticket and a representative will take care of you. 

1.) Order number or Retailer name

2.) Serial Number of your MV1 - You can find it on the box, or behind the unit when you remove the battery

3.) Contact Information (Full name, phone number, and Ship-to address)

4.) Reported Issue 

To expedite the process of replacement or confirmation of defect, you may include photos or a short video displaying the defect. 

We recommend propping your recording device up so your hands are free to operate the MV1. 

* If you're unable to attach the video to your email response, you can upload the video to the file sharing service of your choice (e.g., Google Drive; Dropbox; etc.) and share the link.

Send all of information in a formal support request by clicking here >>> Create New Support Ticket