If you've followed our steps detailed here and you're still unable pair, it's possible the MV1 has a failed Bluetooth module. To identify this, please carry out the following steps: 


STEP 1

Please try pairing with another phone


STEP 2

ANDROID

* Go to the Play Store and search for and download the GHOST Bluetooth Test >>> https://play.google.com/store/apps/details?id=com.appsinthesky.ghostvapetest&hl=en_US  

* Please run the test and provide a screenshot of the test results


iOS

*  Search for BLE Scanner, in the app store

*  Download BLE Scanner 4.0 (by Bluepixel Technologies)

*  Go to BLE Scanner

*  Power on the MV1

*  Select nearby on the top tabs

*  Look for MV1 BOOT

*  Click connect

*  Look for 'Advertiment' DATA 

*  Please take a screen shot of the service UUIDs