Please be advised the app is not required to use your MV1. Please see the following article here >>> Using the MV1 Without the App

If you've followed our steps detailed >>> here <<< and you're still unable pair, it's possible the MV1 has a failed Bluetooth module. To identify this, please carry out the following steps: 


Please try pairing with another phone



* Go to the Play Store and search for and download the GHOST Bluetooth Test >>>  

* Please run the test and provide a screenshot of the test results


*  Search for BLE Scanner, in the app store

*  Download BLE Scanner 4.0 (by Bluepixel Technologies)

*  Go to BLE Scanner

*  Power on the MV1

*  Select nearby on the top tabs

*  Look for MV1 BOOT

*  Click connect

*  Look for 'Advertiment' DATA 

*  Please take a screen shot of the service UUIDs